You can view your orders here

Most orders are processed within 1 - 2 business days, excluding Saturday and Sunday.
Only bank authorized purchases will be processed and shipped.
If you have any question about the order, please contact Customer Service at 416 897 9726

Order Cancellation

If you must cancel an online order after placing it, please call us as soon as possible at 1-416-897-9726
Orders may be cancelled or partially filled due to:

Product(s) ordered not available.

Inability to process payment information

Inability to ship the address provided.

Cancellation by customer


If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will be refunded/not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Customer Service at 1-416-897-9726 or email us at sales(@)chantelcosmetics.com